Building AI Systems That Automate Operations, Optimize Experience, and Scale Impact
I design intelligent automation systems that eliminate manual processes, enhance customer experience, and drive operational scalability across modern business workflows.
Building intelligent automation systems using:
Automation
Featured Intelligent Workflows
That drives impactful gain powerful results
AI Learning Assistant
Automates daily learning digests by curating, summarizing, and delivering high-signal content.
Status Report Automation
Transforms manual updates into real-time AI-generated reports for task tracking and decision making.
CSAT Sentiment Analyzer
Analyzes customer feedback trends automatically to surface actionable insights and performance themes.
About Me
I am Besnik Sulmataj. I am passionate about building AI automation systems that eliminate manual processes, optimize customer experience, and unlock scalable operational efficiency.
I hold a Master of Science in Information Technology and I am completing a Doctorate in Business Administration with a focus on AI-driven automation, business intelligence, and operational strategy.
My broader vision is to use AI to help modernize the U.S. grid, improve energy infrastructure, and create smarter, more resilient systems for the future.
Every workflow showcased here is designed with one goal in mind: creating intelligent systems that deliver real-world impact.
I also bring real-world leadership experience managing high-performing customer success teams, driving operational excellence, and applying intelligent systems to enhance service delivery at scale.
I believe the future belongs to those who design smarter operations, faster learning systems, and seamless experiences across industries.
Work That Makes Me Excited
Shaping the Future with Intelligent AI
Future Systems
Intelligent Systems That Drive Real Impact
I design AI systems that transform operations, optimize infrastructure, and create real-world impact.
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